Shipping & Returns
Shipping Information
Shipping Rates
| Region | Shipping Cost | Delivery Time |
|---|---|---|
| United States | FREE | 5-7 business days |
| Canada & Australia | $12.99 | 7-14 business days |
| Europe (UK, DE, FR, etc.) | $9.99 | 7-14 business days |
| Rest of World | Contact us | 10-21 business days |
Packaging
Every painting is carefully protected with acid-free tissue paper, bubble wrap, and foam corner protectors. Framed paintings include additional reinforced packaging. All shipments include tracking numbers sent via email.
Return & Refund Policy
100% Satisfaction Guarantee
We stand behind the quality of our work. If you are not completely satisfied with your painting, we will make it right.
- Free Revisions: Unlimited revisions during the preview stage at no charge
- Post-Delivery Adjustments: Minor adjustments within 14 days of delivery
- Full Refund: If we cannot meet your expectations after revisions, we offer a full refund
- Damage in Transit: Free replacement for any painting damaged during shipping
How to Request a Return
Contact us at info@oilbyhand.com within 14 days of receiving your order. Include your order number and photos of the painting. Our team will respond within 24 hours with next steps.
Questions about shipping? Contact our team — we are happy to help!