Frequently Asked Questions
How does the custom painting process work?
Simply choose your painting style, place your order, and upload your photo. Our artist will create a digital preview within 5-7 days for your approval. Once approved, the painting is completed within 2-3 weeks and shipped to you with free tracking.
What kind of photos work best?
High-resolution photos with good lighting work best. The subject should be clearly visible and in focus. We can work with most photos, and our team will let you know if a different photo would produce better results.
How long does it take to receive my painting?
Standard orders take 2-3 weeks for painting plus 5-10 business days for shipping. Rush orders (7-10 days painting time) are available for a 30% surcharge. US orders typically arrive within 3-4 weeks total.
What materials do you use?
We use museum-quality oil paints and premium stretched linen canvas. These materials are designed to last for decades without fading. The canvas is stretched on a solid wooden frame, ready to hang.
Can I request changes or revisions?
Absolutely! We provide a digital preview before starting the oil painting. You can request unlimited free revisions at the preview stage. Minor adjustments to the finished painting are also included at no extra charge.
Do you offer refunds?
Yes! We offer a 100% satisfaction guarantee. If you are not happy with your painting after revisions, we will provide a full refund. We want every customer to love their artwork.
Can you combine multiple photos into one painting?
Yes! Our artists can combine multiple photos into a single painting. This is popular for family portraits where not everyone was in the same photo, or for memorial paintings that include loved ones who have passed.
Do you ship internationally?
Yes! We ship worldwide. Shipping is FREE to the United States. Europe shipping is $9.99, and Canada/Australia is $12.99. All orders include tracking numbers.
How are the paintings packaged for shipping?
Each painting is carefully wrapped in protective bubble wrap, placed in a custom foam-lined box, and shipped in a sturdy outer carton. We take every precaution to ensure your artwork arrives in perfect condition.
Still Have Questions?
Our team is here to help! Contact us and we will respond within 24 hours.
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